Return Policy

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Return & Exchange Policy

Returns and the 7-Day Appreciation Period

In accordance with Taiwan’s Consumer Protection Act, fresh food products are not subject to Article 19 and therefore are not eligible for the 7-day appreciation (trial) period.

According to Article 2, Paragraph 1 of the “Regulations on Reasonable Exceptions to the Right to Terminate Distance Sales,” items that are perishable, have a short shelf life, or are likely to expire during the withdrawal period fall under reasonable exceptions.

As of January 1, 2016, fresh food items—such as frozen meats and perishable goods—are excluded from Article 19 due to their consumable nature and limited shelf life. Therefore, unless the product is defective or damaged during shipping, we do not accept returns or exchanges.

Please ensure your decision is final before placing an order.

Once the product has been opened, consumed, stored improperly, or exposed to temperature changes causing spoilage, returns or exchanges will not be accepted.

However, we value customer satisfaction and service quality. If the product truly fails to meet your expectations and you wish to request a return or exchange, please make sure the product, gifts, internal and external packaging, invoice, and all accompanying documents are kept intact (see detailed instructions below).

Missing or damaged items will not be eligible for return. A round-trip shipping fee of NT$400 will be charged. Once we confirm the returned items are complete and undamaged, we will issue a refund within 10–14 business days to your designated bank account (a NT$30 handling fee will be deducted).

Return Instructions

1. Contact us using any of the following methods, providing your name, contact number, reason for return, and clear photos of the issue:

• LINE Customer Service ID:

• Email: service@manorfreshique.com

• Phone: 02-26621866

2. After receiving your message and verifying that the product is defective, we will arrange a pickup through Black Cat Delivery Service.

Please ensure the return item is properly packaged and hand it over to the delivery staff at the agreed time. Be sure to keep all original items, including gifts, packaging, invoice, and accompanying documents, in perfect condition.

3. Once we receive the returned goods, we will process your refund or exchange as quickly as possible.